Description : ● Take, cancel and change room reservations
● Register arriving guests and assign rooms
● Provide information on hotel facilities and services
● Process group arrivals and departures
● Process guests departures, calculate charges and receive payments
● Perform light housekeeping and cleaning duties
● Investigate and resolve complaints and claims
● Balance cash and complete balance sheets, cash reports and related forms
● Answer telephone and relay telephone calls and messages
● Clerical duties (i.e. faxing, filing, photocopying)
● Provide general information about points of interest in the area
● Follow emergency and safety procedures
● Handle wake-up calls
● Provide customer service
● Assist clients/guests with special needs
● Maintain an inventory of vacancies, reservations and room assignments
Requirements : ● Languages
English
● Education
Secondary (high) school graduation certificate
or equivalent experience
● Experience
No experience